Globalization & Accessibility Support Services

 Our Globalization Strategy Assessment is a three-pronged analysis of your business processes, people and technical environment. To fully understand the scope of your project, an EGS consultant interviews all key players in your organization, analyzes your current IT environment, content creation, and localization processes, and examines the objectives for your globalization initiative. Timelines, resources, and content volumes are also considered as input to our assessment. Based on this comprehensive data gathering and a   gap analysis, our globalization experts create a detailed report that summarizes our findings and enumerates our recommendations to remediate the gaps, and define your long-term sustainable globalization strategy. The set of recommendations and the underlying strategy forms your Globalization Program designed to reach your business goals successfully and within the planned launch timelines, and maintain them after that. 

The recommendations may include establishing new processes, improving existing processes, staffing, training programs, and technology implementations including Translation Management Systems (TMS), Content Management Systems (CMS) among others and as appropriate.  

If desired this service can be combined with a Globalization Roadmap or ROI service to plan how to execute on the recommendations and identify the budget implications of applying the new strategy.                                                                                                                                                                                                                                                                                                                                                                                          

 The Globalization Roadmap is a companion service to the Globalization Strategy.

The Globalization Roadmap considers the findings from the Globalization Strategy Assessment looking at each globalization issue and its recommended solution, as well as the dependency of these issues in conjunction with your strategic business milestones, resources, and budget. Next it outlines an implementation plan for the recommended changes. The roadmap report targets an audience of localization, content, technical and business managers.

When laying out the Globalization Roadmap EGS identifies immediate actionable items for immediate gains, as well as a step-by-step plan towards meeting the desired future Globalization model by target timelines, based on a strategic vision suitable for each customers own scenario. EGS team has experience with implementations of Translations Management Systems (TMS), Software Localization Technology, and AI solutions. Fueled  by this expertise, EGS is well positioned to provide the best steps forward, including designing pilot programs, help define the success criteria for your needs and lay out the roll-out steps to implement the technology through out your organization following the pilot. 

 The Globalization ROI is a companion service to the Globalization Strategy.  

Organizations that already are localizing their content for other markets, often times need to know -in quantifiable terms- why they should invest to make the recommended changes, and how to plan for future budgets. This is where our consultants can help you with ROI calculations following the Globalization Strategy deliverable. The Globalization ROI service calculates and compares current cost of localization operations, versus the costs of running with the recommended future globalization model. We consider the reduction on internal effort as well as savings in translation costs, and compare that to the spending related to moving to a new strategic model.

The AI Process Optimization Service can be requested on its own or as a companion service to Globalization Strategy.   

This service reviews your software development, internationalization and localization processes including underlying technology solutions used in order to identify where further optimizations can be obtained by utilizing AI.  It can be extended to include content authoring and content management processes if desired. The goal is simpler and less effort-intensive processes that provide quality and cut costs.  

We consider existing AI optimization options in the i18n and L10n market, such as TMS and other AI orchestration tools provided by localization service providers, as well as options you can consider outside of these. This analysis will help guide a "build versus buy" or "build on top" decision.

   Program Management - I18N to L10N to Global launch

The Epik Global Solutions team brings localization expertise and firsthand knowledge of both the technical and linguistic aspects required to launch multilingual websites and software products, ensuring that your localization initiative stays consistent, accurate, and effective across your target markets. We provide a turnkey solution, with one single point of contact managing all project resources and processes, leaving you to reap the rewards.   EGS' Globalization Program Management service allows you to outsource your entire localization coordination with your localization service provider, leaving you free to focus on developing your business and expanding your market.   

With this service EGS customers are assigned a dedicated Globalization Program Manager to act as primary point of contact throughout each globalization initiative and connect software i18n and L10n efforts so that they can both be completed in sync and continuously. Our seasoned Program Managers bring a combination of internationalization and  localization strategy and project management experience as well as a commitment to achieving complete client satisfaction across the board. We seamlessly coordinate all necessary internal and outsourcing activities, either as a "jump start" to quickly launch your global presence, or as an ongoing engagement. The result: high-quality localization, on time and on budget.                                                                                                 

Content Internationalization and Suitability Review

Once you have your globalization strategy in place, technologies implemented, and your software and web applications internationalized to support localization, now you are technically ready to start localization. In order to minimize the time spent during the localization, with back and forth questions from translators, needing to change source content mid-localization, its important to ensure that the content is internationalized, in other words suitable for global markets.

With Content Internationalization Review every content piece is checked for suitability for global markets and translation, before being sent to localization. Where necessary it is adapted to remove current local flavor, idioms, slang, etc. and make it more standardized so that it can be easily translated to other locals. Not doing so, can easily result in bad translations where the meaning is lost or cloudy, and target audiences easily noticing that the content was not written for them.

Content Internationalization also spots where market adaptations are necessary, because certain references such as technology offerings, business practices, market prices, and cultural elements related to daily life, are not the same in other countries. When using symbols, icons, pictures, or other visuals, our experts would recommend what is understood globally where possible, and thus reducing the amount of time needed in each localization effort. Fixing content issues upfront and in the source language once, produces shorter localization cycles and cost savings on each target locale.

A11y Testing and VPAT Reports

Digital Accessibility (A11y) means that websites, web apps, mobile apps, games, and other desktop software technologies and tools, PDFs and other documents, are designed and developed so that people with disabilities can use them successfully.

EGS' service is for the US as well as each of the international target countries as required by their local laws.  We cover testing and audits for all types of accessibility support needs including vision, hearing, learning, neurodiversity, mobility, mental health and more.

Accessibility testing and audit services based on WCAG requirements per each country's laws, and VPAT methodology. We will create bugs in your bug tracking tool, map them to WCAG requirements, prioritize and review with you, and create VPAT reports.   

This service includes:

• Testing by accessibility specialized testers
• Requirements report outlining actionable design and development tasks
• VPAT report creation
• A11y Education for devs and product managers

Software development for A11y issue resolution

Epik Global Solutions provides turn-key digital accessibility implementation services.  Our team of A11y software developers, testers and project managers are ready to begin fixing issues as soon as they are identified and prioritized.  Implementation works hand in hand with project management and QA team to ensure we deliver remediated code that works exactly as intended.

Goal of our service is to ensure that the websites or software applications are design and code is refactored to make content accessible and assistive technologies are not blocked from working properly.

The implementation service includes:  

• Prioritization of tasks and project planning
• UI/UX design remediation
• Implementation of accessibility coding elements: screen readers, text-to-speech, contrast font sizes, adjustments, voice commands and recognition, keyboard interfaces, closed captioning, transcripts, alternative text descriptions, and much more
• QA by accessibility specialized testers